Returns & Refunds Policy

At Plumery, every wallpaper, wall art piece is carefully packed to reach you in perfect condition. If something isn’t right with your order, we’re here to help—within the guidelines outlined below.

When returns, refunds, or replacements are applicable

Return or replacement requests are considered only in the following cases:

• The product was received damaged
• The product has a manufacturing defect
• An incorrect product was delivered

Returns or refunds are not applicable for reasons of personal preference, change of mind, or dissatisfaction with design, colour, or finish.

 

Reporting an issue & initiating a return

• Issues must be reported within 48 hours (2 days) of delivery
• To initiate a return request, please share your request along with clear photographs or videos of the product and packaging hello@plumerydecor.com / whatsapp at 9818585585

These details are required to help us carry out an initial review of the issue.

 

Review, pickup & inspection process

All return requests are reviewed by our team based on the information and photographs shared.
If after this review, the request is found to be eligible, we will arrange for the product to be picked up for inspection.

Upon receipt, the product will be inspected to ascertain its condition.
If the product meets the return eligibility criteria upon inspection, a refund or replacement will be processed accordingly.
Products found to have additional damage beyond what was originally reported may not be eligible for a refund or replacement.

 

Return eligibility conditions

To be eligible for a return or replacement:

• Wallpapers must be unused, uninstalled, undamaged and returned in their original packaging
• Wall art must be returned in original condition, without physical damage or alteration and in its original packaging

Refunds

Once the returned product has been received and inspected, we will notify you of the outcome.
Approved refunds will be processed to the original payment method within 7–10 business days, subject to bank or payment gateway timelines.

 

Final note

All products are quality-checked before dispatch. Requests raised after the 48-hour reporting window are not eligible for review, and all sales are considered final.