At Plumery (“Plumery”, “we”, “us”, “our”), we value the trust you place in us and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, store, and safeguard your information when you visit or make a purchase from our website (the “Site”).

By using our Site or services, you agree to the practices described in this Privacy Policy.

 

Information We Collect

a. Personal Information You Provide

When you visit our Site, place an order, or contact us, we may collect the following information:

• Name
• Billing and shipping address
• Email address
• Phone number
• Order details and purchase history
• Any information you voluntarily share with us through forms, email, WhatsApp or customer support

We do not store your credit card, debit card, UPI or net banking details. All payments are processed through secure third-party payment gateways.

 

b. Automatically Collected Information (Device & Usage Data)

When you browse our Site, certain information is collected automatically, including:

• IP address
• Browser type and version
• Device type and operating system
• Time zone
• Pages viewed, interactions, and referring URLs

This information helps us understand how our Site is used and improve your experience.

 

Cookies & Tracking Technologies

We use cookies and similar technologies to:

• Enable essential site functionality
• Remember preferences
• Analyze site traffic and usage patterns
• Improve performance and user experience

You may control or disable cookies through your browser settings. Please note that disabling cookies may affect certain features of the Site.

 

How We Use Your Information

We use your information to:

• Process and fulfill orders.
• Arrange shipping and delivery.
• Communicate order updates and service messages.
• Respond to queries or support requests.
• Screen orders for fraud or misuse.
• Improve our products, services, and website experience.
• Share updates, launches, or promotions (only where permitted by law or with your consent).

We do not sell your personal data.

 

Sharing of Personal Information

We may share your information with trusted third parties strictly for business operations, including:

Shopify, which powers our online store

• Payment gateway providers
• Logistics and courier partners
• Analytics and marketing service providers (such as website analytics tools)

These partners are contractually obligated to protect your information and use it only for specified purposes.

We may also disclose information if required to comply with applicable laws, legal processes, or government requests.

 

Data Security & Safeguards

We implement reasonable technical and organisational measures to protect your personal information against unauthorized access, misuse, loss, or alteration.

Access to personal data is restricted to authorized personnel on a need-to-know basis.

 

Data Retention

We retain your personal information only for as long as necessary to:

• Fulfill orders and provide services
• Meet legal, accounting or tax obligations (up to 7 years where required)
• Resolve disputes or enforce agreements

When information is no longer required, it is securely deleted or anonymized.

 

Your Rights

• Subject to applicable law, you may:
• Request access to your personal information
• Request correction or updating of inaccurate data
• Request deletion of your personal data (where legally permissible)
• Withdraw consent for marketing communications

Requests can be made by contacting us at the details provided below. We may require verification of identity before processing requests.

 

Children & Minors

Certain products offered on our website are designed for children or children’s spaces. However, the use of this website, creation of accounts and placement of orders must be carried out by a parent or legal guardian.

Plumery does not knowingly collect, solicit, or process personal data from individuals under the age of 18 without verifiable parental or guardian involvement.

By using this website or placing an order for products intended for minors, the parent or legal guardian confirms that they are providing consent and personal information on behalf of the minor, and that all information shared is accurate and lawful.

If we become aware that personal data has been collected directly from a minor without parental or guardian consent, we will take reasonable steps to delete such information from our records.

Parents or legal guardians may contact us at any time to review, correct or request deletion of any personal data relating to a minor.

 

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites and encourage you to review their privacy policies independently.

 

International Data Transfers

Our service providers (including Shopify) may store or process data outside India. In such cases, we ensure reasonable safeguards are in place in accordance with applicable data protection laws.

 

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect operational, legal, or regulatory changes.
The updated version will be posted on this page with a revised “Last updated” date.

12. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us at:

Email: hello@plumerydecor.com
WhatsApp: 9818585585